Your agency is being talked about
Tenants are leaving reviews of letting agents across the UK. Claim your profile and make sure your voice is heard alongside theirs.
Right to reply
Respond professionally to reviews. Correct inaccuracies, explain context, and show prospective tenants how you handle complaints.
Verified badge
Get a verified badge on your profile showing tenants that your agency is engaged and accountable.
Your reputation
See how tenants rate your agency across maintenance, communication and deposit handling. Understand where you can improve.
How it works
Find your agency profile
Search for your agency in our directory. If it doesn't exist yet we'll create it for you.
Browse the agency directory →Click Claim this profile
Register with your company email address. We verify that your email domain matches the agency you are claiming — for example, to claim Cullen Property you would need an @cullenproperty.co.uk email.
We verify your account
Our team checks your email domain and activates your account within 2 business days. You'll be notified by email when you're verified.
Start responding to reviews
Log in, visit your agency profile, and reply to any review. Your response goes through a quick moderation check before going live — usually within 24 hours.
Response guidelines
✓ Respond professionally and factually
✓ Acknowledge genuine issues and explain what steps were taken
✓ Correct factual inaccuracies with evidence where possible
✗ Do not include personal information about the tenant
✗ Do not be defensive, dismissive or aggressive
✗ Do not make threats or attempt to identify anonymous reviewers
Responses that violate these guidelines will be rejected during moderation. Repeated violations may result in your account being suspended.
Ready to claim your profile?
Find your agency in our directory and click Claim this profile to get started.